Private preview · built at Tradetron
One room per customer. An AI colleague in every room.
Helpdeck is your support desk, WhatsApp and email outreach, blog and community in one product. Its AI agent answers first, drafts every reply for your team and learns from each edit they make. Run it from the browser, your phone, or Claude Code.
The problem
Most teams rent five tools to talk to one customer.
Each one keeps its own copy of the customer, its own bill and its own idea of what happened. AI gets bolted onto the front of each queue and starts from zero. Helpdeck puts all of it in one place, with one record per customer and an agent that has read the whole file.
What's inside
Five modules, one customer record.
Every module is built and running inside Tradetron, the algo-trading platform it was made for. The status shows where each one stands today.
Desk
One room per customer across web chat, email, WhatsApp, phone and your own app. Many people can join a room, the right person is rung automatically, and the AI drafts every reply before a human touches it.
In pilotReach
WhatsApp, email and SMS campaigns, journeys and automations. Describe a flow in plain words and it becomes triggers and steps. Consent and opt-outs are kept for you.
Live at TradetronBlog
A full SEO blog on your domain, with translations, sitemaps and a review queue. Your team or your coding agent drafts a post; a person publishes it.
Live at TradetronCommunity
A forum where the AI answers from your own knowledge base and your team moderates from the same console.
Live at TradetronConsole
One admin for everything: people, seats, approvals, numbers, kill switches, and the AI's rules.
Live at TradetronPhone agent
The same AI on your support line, answering in Indian languages and handing over to a person with a briefing.
In testingThe AI colleague
It sits in the room. It doesn't stand in front of the door.
Ours is called Cookie. Yours gets the name and voice you choose.
Answers first, any hour
Questions it can answer from your knowledge and the customer's own account get an answer in seconds. Everything else gets an honest holding line and goes to a person.
Drafts for your team
When a person takes the room, the reply is already written. They send it, edit it or rewrite it.
Learns from every edit
Each edit becomes an example. Patterns become proposed rules that a lead approves. Nothing changes its behaviour without a person signing off.
Knows its limits
It never promises refunds, outcomes or anything it cannot back with a source. Money, disputes and complaints always reach a human.
Customers write in the language they think in. The team reads it in English, and the reply goes back in the customer's own script, all in one thread.
Run it from your agent
Every button is also a tool.
Each action in Helpdeck is exposed over MCP, so Claude Code or any coding agent can run your support and outreach from the terminal. Founders who already run their company this way can add Helpdeck in one line.
› reply to rooms waiting over 2 hours, then draft a post from this week's top 5 questions desk.rooms waiting > 2h 7 rooms desk.draft ×7 to your team blog.draft "5 questions" preview ready reach.segment "renewals" 412 people › send them the renewal guide on WhatsApp tomorrow at 10am reach.schedule 412 · Fri 10:00 approved
Built by its first customer
We run Tradetron on it every day.
Helpdeck exists because we needed it. We replaced our chat widget, WhatsApp tool, automation glue and affiliate tracker with software we built AI-first, and then realised the same product could run other companies too.
Pricing
One price per seat. Everything included.
No module add-ons and no per-conversation fees for the product itself. You pay for the AI and the channels you actually use, at cost plus a small margin, or bring your own keys.
We're picking a handful of teams to shape the product with us. You get it free and a direct line to the people building it; we get your honest feedback.
- Desk, Reach, Blog, Community and Console
- The AI agent in every room, with your name and voice
- AI usage from a prepaid wallet at cost + 20%, or your own API keys at no markup
- WhatsApp and calls at cost + 10%, on your own number
- Import your old tickets so the AI learns from your team on day one
- Minimum three seats
Your turn
Would you use this?
This is an early look, shared with a few people we trust. Tell us what's missing, what would stop you, and what you would switch off first if you had it. Every answer reaches the founder directly.